Refund policy

Returns

• You have 30 days from the date of purchase to request a return.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Order confirmation is required for all returns.

• Certain products such as non-returnable items are not eligible for return.

Refunds

• Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 7 business days.

• Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@lomcard.com

• Exchanges are subject to product availability.

Late or Missing Refunds

• If you haven’t received your refund within the stated processing time, please check with your bank or credit card company.

• If you still have not received your refund, contact us at customerservice@crossingcards.com

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

How to Initiate a Return

To start a return, contact us at customerservice@crossingcards.com Provide your order number, reason for return, and any relevant photos if applicable. Our team will guide you through the next steps.

For any questions regarding our Return and Refund Policy, feel free to reach out to us at customerservice@crossingcards.com